Standards of Service
Clients can expect and will receive the highest standards of service at all times from our members of Chambers and from our clerking and business management team.
1. Instructing Us
Whether you have already chosen a barrister, or are guided by our clerks, we aim usually to manage instructions through the clerking and business management team. This reduces the administrative demands on our barristers and provides our clients with a permanent point of contact in the clerks room who will manage fee and diary arrangements.
In addition to fees based on the hourly rates of our barristers, we are prepared to consider and discuss alternative fee structures. Our aim is to be flexible and competitive.
3. Standard Terms of Business
Members of 4-5 Gray’s Inn Square accept instructions in accordance with the Standard Contractual Terms for the Supply of Legal Services by Barristers to Authorised Persons 2012, prepared by the Bar Council and found at Annexe T to the Bar Code of Conduct or click here. Members of 4-5 Gray’s Inn Square may, on request, also be prepared to accept instructions in accordance with COMBAR Terms.
4. Conflicts of interest
Naturally we carry out comprehensive conflict checks before accepting instructions. In the event that separate members of Chambers are engaged to act for different parties in the same matter we have systems and procedures in place to ensure the confidentiality is maintained.
Chambers aims to provide the highest possible standards of advocacy, advice and service. In the unlikely event you experience difficulties in your dealings with any member of Chambers or any member of our staff, or have any comments to offer, please contact our Senior Clerk or Chambers Director.
Chambers Complaints Procedure
We welcome and take seriously all comments from our clients and have internal procedures for addressing their concerns. A full investigation will be conducted and proper explanation given to the client. The Head of Chambers will monitor the process.
You may also, or alternatively, make a complaint to the Bar Standards Board which is the body set up to oversee the standards of the profession. Their policy can be found on their web site at www.barstandardsboard.org.uk alternatively, they can be contacted on +44 (0)207 611 1444.
The barristers and staff of 4-5 Gray’s Inn Square are fully committed to equal opportunity irrespective of age, disability, marital status, race, religion, sex or sexual orientation.
7. Environmental policy
At 4-5 Gray’s Inn Square we work hard to minimise our environmental impact. Not only do we make sure that all of our staff and members are aware of their role in helping 4-5 reduce its environmental impact, we also work with our suppliers to enhance our environmental performance.
8. Data protection
We are vigilant and rigorous when it comes to data protection. At 4-5 all of our staff and members are acutely aware of their role in maintaining the highest levels of data protection. We also ensure that our systems are designed to guard against any data loss or compromise.